Tribeca Express Terms and Conditions

Order Acceptance Policy
The receipt of an electronic order confirmation does not constitute the acceptance of an order or as a confirmation of an offer to sell. Tribeca Express reserves the right, without prior notification, to limit the order quantity on any item. In order to protect the interests of our customers all orders placed for over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our Credit & Fraud Department. Additional verification of information may be required prior to the acceptance of any order. Tribeca Express reserves the right, without prior notification, to limit order quantities of any product to any customer and the right to do business with any individual or business.

Privacy Policy
At Tribeca Express, we value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We do not sell our customer lists to other companies.

Ordering
If you place your order by 3:00 p.m. EST Mon - Fri, and the product is in stock, your order will be shipped out that day. Tribeca Express does not ship products or make deliveries on Saturday or Sunday. Please allow approximately 2-4 weeks for back ordered items to be shipped.

Canceling an Order
Once an order has been processed, we are unable to cancel the order unless stock is unavailable. To request cancellation on backordered items, email sales@etribeca.com. If we are unable to cancel your order, you will be notified.

Purchase Orders – Government and Education
Tribeca Express accepts Purchase Orders for Government and Educational institutions.
Your order will not ship until the P.O. is received.
Payment terms are net 20. Invoices not paid 20 days after the product is received will accrue a 1.5% per month interest and service charge.

Return Policy
Products must be returned within 30 days of the invoice date for a refund or replacement if it is unopened. Opened boxes can not be returned. All non-defective returns are subject to a 15% restocking fee. Before returning any item, you must contact our returns department via email sales@etribeca.com or at (212)-219-0207 within thirty days of your invoice date for a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without an RMA number. RMA numbers are good for ten days. Unopened and defective software can only be returned for a replacement.

See APC Return Policy

Non-defective opened or used hardware, software and other equipment will NOT be accepted. Buyer is responsible for selecting products compatible with their computer environment.

Defective items may be returned for a same-item exchange only. All products (unless noted on our site) are sold with the full manufacturer's warranty. The warranty period and service varies by manufacturer and product. Extended warranties are sometimes offered directly through the manufacturer; please contact them if you are interested in purchasing an extended warranty. In order to receive full credit, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original unopened packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. There will be a $35.00 re-boxing fee for products returned in a damaged box.

Once the returns department has received your defective product, Tribeca Express will immediately ship your replacement (dependent on stock availability) to the same address as the original order.

Please refer to the following instructions when sending your original item back:

APC Return Policy
1. Orders for solutions are not cancelable. The Buyer may issue an alteration to a Purchase Order no later then thirty (30) days prior to scheduled shipment, solely to:

(b) correct typographical or clerical errors. You agree to reimburse us for any additional costs associated with changes or alterations of a Purchase Order including additional costs in shipping, storage or resale of product or equipment.

2. Any known defects or deficiencies in the service or discrepancies between installed solution, product, equipment or workmanship, must be reported in writing directly to APC within five (5) days after receiving. APC will take appropriate correcting action, and again notify you, as applicable, in writing, that the project has achieved substantial completion. You shall have five (5) days after such second notification, or advise APC of any remaining defects , deficiencies and discrepancies, and this process shall be repeated as necessary until you agree that no such known defects, deficiencies, or discrepancies exist.

(b) Open box returns: All returns in which the box has been opened and/or damaged due to Buyer's specified shipping carrier, are not refundable or exchangeable.

Note:
The original item(s) must be received by our warehouse within 10 business days (two calendar weeks) of receipt of your return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.

Shipping
Tribeca Express will ship your product to you by the best method available for your specific needs. You have the option of next day, second day, or ground shipping.

For any shipment that is refused, you will automatically be charged $25.00. Same Day Shipping: If you place your order by 3:00 p.m. EST Mon - Fri, and the product is in stock, your order will be shipped that day. Note: We cannot deliver to P.O. Boxes. Shipments are subject to stock availability. Shipping costs for overnight and second day delivery will vary depending upon the weight of the item and the distance involved. Rates are available by calling 212-219-0207.